Effective Date: 9 March 2026
This Shipping and Cancellation Policy applies to purchases made through the VOSD Corporation website and store. Proceeds from purchases help support the rescue, medical care, and lifelong sanctuary of animals under the care of VOSD Trust.
We currently ship physical products within India only.
Most VOSD products are liquids or oil-based products and are shipped via SpotOn Logistics using surface shipping to ensure safe transport and delivery.
Orders are typically processed and shipped within a reasonable timeframe after the order is confirmed and payment has been successfully received.
Once your order has been shipped, tracking details will be sent to your registered email address.
You can track your shipment using the SpotOn tracking system.
Delivery timelines are estimates and may vary depending on courier operations, location accessibility, weather conditions, or other logistical factors.
Orders for physical products may be cancelled before they are shipped. If an order has not yet been dispatched, customers may request cancellation by contacting the VOSD support team with their order details.
If the order has already been shipped, cancellation may not be possible. However, customers may still request a refund under the applicable refund policy.
Cancellation policies for services, including veterinary consultations or medical services offered under VOSD Advance PetCare™, may differ from product purchases.
Once a service has been scheduled or medical resources have been allocated, cancellations may not be eligible for refunds.
If you experience any issues with your order, such as delayed delivery or shipping damage, please contact the VOSD support team with your order number and details so that we can assist you.
For shipping or cancellation inquiries, please contact:
Email: shipping@vosd.in
Your purchase directly supports the rescue, treatment, and lifelong care of animals at VOSD.
